鈥淟eslie鈥 was a manager at a major department store who suffered a crippling back injury, which required her to endure eight painful back operations. Leslie鈥檚 insurance company denied her claim in spite of the fact that her job required her to be on her feet most of the day as well as continually bend. This denial was based solely on language in one of her doctor鈥檚 treatment notes stating that she was 鈥渇eeling better.鈥